Refund & Cancellation Policy
Last updated: September 3, 2026
At BestGeoTrip, we understand that travel plans can change. This Refund & Cancellation Policy explains the conditions that apply when a customer cancels or changes a booking for a tour, transfer, or other service provided by BestGeoTrip.
1. Cancellation by the Customer
If you need to cancel your booking, please contact BestGeoTrip as soon as possible.
The amount of any refund may depend on:
- How far in advance the cancellation is made
- The date on which the service is scheduled to begin
- Payments already made to secure the booking
- Non-refundable costs or services already arranged for the booking
- The specific terms communicated at the time of booking
2. Cancellation More Than 7 Days Before the Tour
For cancellations made more than 7 days before the scheduled start of the tour, the customer may be eligible for a refund of the amount paid, subject to any non-refundable payment-processing fees or costs already incurred by BestGeoTrip.
Where applicable, the refund will be processed using the original payment method.
3. Cancellation Within 7 Days of the Tour
For cancellations made 7 days or less before the scheduled start of the tour, the deposit or other advance payment may be non-refundable.
BestGeoTrip may consider exceptional circumstances on a case-by-case basis.
4. No-Show
If a customer does not appear at the agreed pickup location at the agreed time and does not contact BestGeoTrip, the booking may be treated as a no-show.
In the event of a no-show, payments already made may be non-refundable.
If the customer is delayed or unable to reach the pickup location, they should contact BestGeoTrip as soon as possible so that we can determine whether the booking can still be provided.
5. Changes to a Booking
Customers may request changes to their booking, including changes to:
- Travel dates
- Number of travelers
- Pickup or drop-off locations
- Tour itinerary
- Tour duration
We will make reasonable efforts to accommodate changes, subject to availability.
Changes requested shortly before the scheduled service may not be possible and may result in additional costs.
6. Cancellation or Changes by BestGeoTrip
BestGeoTrip reserves the right to modify, postpone, or cancel a tour or transportation service when circumstances make it necessary.
Examples may include:
- Severe weather
- Dangerous road conditions
- Road closures
- Natural disasters
- Government restrictions
- Safety concerns
- Vehicle or operational problems
- Other circumstances beyond our reasonable control
Where BestGeoTrip cancels a booking and an alternative arrangement cannot reasonably be provided, the customer may be offered a refund of amounts paid for the affected service, subject to applicable law.
7. Weather and Road Conditions
Georgia’s weather and road conditions can vary significantly depending on the season and destination.
For safety reasons, BestGeoTrip may change an itinerary, replace a destination, postpone a trip, or cancel a particular part of a tour when conditions make travel unsafe.
Where reasonably possible, we will work with the customer to find an alternative arrangement.
8. Partial Refunds
If only part of a booking is cancelled or cannot be provided, BestGeoTrip may provide a partial refund where appropriate.
The amount of any partial refund will depend on the circumstances and on costs already incurred for the booking.
9. Payment Processing Fees
Where a refund is approved, payment-processing fees or other non-refundable third-party charges may be deducted from the refund where permitted by applicable law.
10. Refund Processing Time
Approved refunds will normally be processed within a reasonable period after the cancellation has been confirmed.
The time required for the funds to appear in the customer’s account may also depend on the payment provider or financial institution used for the original payment.
11. Special Circumstances
BestGeoTrip understands that unexpected circumstances can occur.
Requests involving serious or exceptional circumstances may be reviewed individually. Any exception to this policy is at the discretion of BestGeoTrip and does not automatically create a right to an exception in future bookings.
12. Third-Party Services
If a booking includes services provided by a third party, such as an activity, attraction, ticket, or other external service, that service may be subject to the third party’s own cancellation and refund conditions.
Where applicable, those conditions may take precedence over this policy for the relevant third-party service.
13. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact BestGeoTrip using the contact information below.
Please include:
- Your name
- Booking details
- Scheduled travel date
- Reason for cancellation, if you wish to provide one
We recommend contacting us as early as possible.
14. Contact Us
For cancellation or refund requests, please contact:
BestGeoTrip
Georgia
Website: bestgeotrip.site
Email: [admin@bestgeotrip.site]
WhatsApp: [+995591020679]
This Refund & Cancellation Policy forms part of the Terms & Conditions of BestGeoTrip and should be read together with those Terms & Conditions and our Privacy Policy.